Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Service design is a rapidly growing area of
interest in design and business management.
There are a lot of books on how to get started,
but this is the first book that describes what a
'good' service is, what makes a good service and
why.This book lays out the essential principles
for building services that work well for users.
Demystifying what we mean by a 'good' and 'bad'
service and describing the common elements
within all services that mean that it either works
for users or doesn't.
A practical book for non-practitioners interested
in better service delivery, a book to guide their
decision making without the need to first learn
how to design a service themselves.
