Hardly a day goes by without new headlines about the dark side of digital technology. Many of those headlines concern the role of social media companies in distributing false and misleading information that inflames social and political divides andeven helps sway elections. Facebook, Google, and Twitter, once seen as creating an engaged, positively interconnected global community, are now on the defensive, facing harsh criticism from across the political spectrum. Under pressure, they finally are beginning to recognize and curb the misuse of their products by extremist groups and other malicious actors.

In this new world of ubiquitous technology and the seemingly endless nefarious uses for it, how can individuals, institutions, and governments harness its positive contributions while protecting each of us, no matter who or where we are?

In Terms of Disservice, Dipayan Ghosh looks into the future to uncover how we can use technology to create an open and equitableglobal economy-one that protects every citizen of the world. Ghosh draws on his work at the White House and Facebook and his time advising technology companies, governments, and civil society to answer the most critical questions we face today.

Providing clear and understandable explanations for complex issues, Terms of Disservice will guide industry leaders, policymakers, and the general public as we think about how we ensure that the internet works for everyone, not just Silicon Valley.